1. Information We Collect
1.1. Personal Information: When you make a reservation or use our hotel facilities and services, we may collect certain personal information, including but not limited to your name, contact details (email address, phone number, postal address), payment information, and any preferences you provide to us.
1.2. Website and Mobile App Usage: Our website and mobile app may collect non-personal information such as IP address, device type, browser type, pages visited, and other technical information for analytical purposes.
2. How We Use Your Information
2.1. Reservation and Guest Services: We use your personal information to process reservations, manage your stay, and provide you with personalized services during your time at Shalimar Tower Hotel.
2.2. Communication: We may use your contact information to send you reservation confirmations, updates, and relevant promotional offers. You can opt-out of marketing communications at any time.
2.3. Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.
3. Data Sharing
3.1. Third-Party Service Providers: We may share your personal information with trusted third-party service providers to facilitate reservations, process payments, and provide guest services. These providers are contractually obligated to handle your data securely and only for the intended purposes.
3.2. Legal Obligations: We may disclose your information to comply with legal requirements, respond to lawful requests, or protect our rights, privacy, safety, or property.
4. Data Security
4.1. Security Measures: We take reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.
5. Data Retention
5.1. We will retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
6. Your Choices
6.1. Access and Update: You have the right to access and update your personal information stored in our systems. Please contact us using the information provided below to make any necessary changes.
6.2. Opt-out: If you wish to stop receiving marketing communications, you can opt-out by following the instructions provided in the communication or contacting us directly.
7. Contact Us
Shalimar Tower Hotel
Address: 2-A Main Gulberg Jail Road Lahore