Shalimar Tower Hotel, with its unique sense of history and place, is devoted to creating enduring relationships with our guests and members by providing highly personalized service and gracious hospitality in an informally elegant setting. This is our hotel mission statement.
Pursuing this mission is a dedicated team of talented individuals. Knowledge and passion for exceptional, personalized service are the foundation upon which our experience is built.
We perform at extraordinary levels. We are professional in our appearance, language, and behavior.
We embrace and reflect the heritage and traditions of our location.
We consistently anticipate and are responsive to, the expressed and unexpressed wishes and needs of our guests.
We exercise good judgment and act to create unique, memorable and personalized experiences for our guests. We own and resolve guest problems brought to our attention.
We continuously seek opportunities to apply creativity and improve our service and product.
We create an environment of lateral service so that the needs of our guests and each other are met.
We value every individual’s contribution and personal growth within the company.
We treat everyone with dignity and respect at all times. We do what we say we will do and are honest and fair.
We will take an active role in service to our community.
We are committed to the collective success of our hotel in Gulberg II, Lahore.