Shalimar Tower Hotel, with its unique sense of history and place, is devoted to creating enduring relationships with our guests and members by providing highly personalized service and gracious hospitality in an informally elegant setting. This is our hotel mission statement.

Our Values
Pursuing this mission is a dedicated team of talented individuals. Knowledge and passion for exceptional, personalized service are the foundation upon which our experience is built.

Excellence
We perform at extraordinary levels. We are professional in our appearance, language, and behavior.

Tradition
We embrace and reflect the heritage and traditions of our location.

Service
We consistently anticipate and are responsive to, the expressed and unexpressed wishes and needs of our guests.

Empowered
We exercise good judgment and act to create unique, memorable and personalized experiences for our guests. We own and resolve guest problems brought to our attention.

Innovation
We continuously seek opportunities to apply creativity and improve our service and product.

Teamwork
We create an environment of lateral service so that the needs of our guests and each other are met.

Growth
We value every individual’s contribution and personal growth within the company.

Integrity
We treat everyone with dignity and respect at all times. We do what we say we will do and are honest and fair.

Community
We will take an active role in service to our community.

Success
We are committed to the collective success of our hotel in Gulberg II, Lahore.

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